Time Warner Cable
And Broadbandoffers.com Failed to honor rebate offers Texas

I purchased Road Runner Internet service from Time Warner Cable through broadbandoffers.com. They offered rebates for the cable modem of $79.95 and $50.00 directly from Time Warner Cable. After I placed the order and received the modem, I accidently threw away the box. I tried contacting broadbandoffers.com via email because that is the only way you can. They even gave me an email confirmation number of obj-100167 but they never responded. I contacted Time Warner Cable who told me they had nothing to do with the rebates (you can't distance yourself from a company you've contracted to do business with) but that if I went to their web site they would be able to "get" me a upc code or a suitable substitute to file the rebates.

With the $50 rebate that was supposed to be directly from Time Warner Cable the instructions tell you to complete the rebate form but the form doesn't exist. When I contacted Time Warner Cable, they had no idea where to get the rebate form from and again said they had nothing to do with online offers for THEIR service.

The Time Warner Cable customer service rep's gave me a different answer every time I called them. I have all the documentation needed for these rebates except the upc off the box (which according to TWC should be easily replaced) and the rebate form they say I have to complete but won't give me.

Company: Time Warner Cable
Country: USA
Site: broadbandoffers.com

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