Avalon Carpet and Tile Company
Shoddy work non english speaking installer resulting in complete lack of communication-result poor work

I purchased a rather expense tile floor for my kitchen. When the day arrived to install the floor the insall manager dropped off his work crew at my home and left. This work crew spoke no English, making any type of communication difficult at best.

As they began to take up the old floor, the insall manager who spoke perfect English returned to advise my husband that we would need to have the floor leveled. He left. Upon inspection of the ripped up floor we discovered that they had left some of the hardybacker on the floor. We were told that it was much to difficult to get the remainder up.

We tried to explain that if they were to pour the wetbed this woud result in raising the floor approximately 2 to 3 inches, rendering additional problems with getting some appliances back in there proper spot. Since this insall grup spoke no English, we asked for someone else to insall we were rudely told "its to bad" this is who you are stuck with.

These insallers cemented over my air conditioning vent, which we did not discover until the following day since we were not allowed to walk on the floor until the next day. My kitchen floor that was once even with my entrance into my dining room now has a 3 inch rise. When I asked how was I suppose to get my dishwasher out in the event of a problem I was told to simply cut the legs off.

My wine refridgerator that was under my island, had the legs taken off as that was the only way they could jam it back into the spot where it once was. Now when you turn this applicance on it vibrates so loudly that I have to leave it unplugged. Futher upon inspection they had jammed a contractors pencil between the top of this appliance and the granite top.

When corporate came out, it was what was expected, further I have a custom exhust over my stove, since the floor is 3 inches higher it is now a sneezr guard and if my husband cooks he bangs his head. I will now need a contractor to come out and attempt to raise this as well. They dropped of the threshold and never came back. Its obvious that they now we are right as they offered to take $500 off the bill. If this company truly felt this was exceptional work they would not have offered anything. Make sure that when you use this company you are able to communicate with those that do the installation.

My husand asked them to not pour that much cement, asked that they start the tile back further so the antique french doors are not effected they looked at him with a blank stare. Try calling the install manager, it took hours for him to respond or show up. Finally they told my husband that the was barbaric and unreasonable... That's customer service at its finest!

Company: Avalon Carpet and Tile Company
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 1100 Columbus Blvd
Phone: 2672361600

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