T-Mobile
Ongoing manipulation of contract while enabling company to reap financial benefit

Prior to cancelling my service December I was a loyal T-mobile customer for six years.initially, I was rather pleased with its customer service. Unfortunately, during its quest to sell the company off to AT&T, it was quite noticeable that the same customer service was not available. Slowly, my bill continued to increase monthly. My monthly rate became unbearable to even want to maintain. I began filing on-line FCC complaints. Upon moving from one location to another, still staying within T-mobile's service area within a major city, T-mobile service was unavailable within my apartment. Upon complaining to the company and then to the FCC, their answer was the same & manpower, outages, equipment, tower, etc. Etc. Etc. — was the cause of poor reception. My monthly bill was approximately $275 for three lines but could not get service. T-mobile continued to add or increase by monthly billing by altering the contract to benefit itself, I then just cancelled. T-mobile did not initiate the cancellation until three months later and I received a bill that ended in December requesting a payment of $639 now over $2000. This $2000 charge does include the $200 per line cancellation.

I am equally perplexed regarding the benefit of the FCC. Complaints go unheard through them.

Company: T-Mobile
Country: USA
State: Washington
City: Bellevue
Address: 12920 S. E. 38th St
Phone: 8003189270
Site: tmobile.com

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