Bridaltown
Idal gowns

One of the consultants made an error when charging me and then came into my appointment with the seamstress trying to get the remaining balance. As we all know, in retail and customer service, the customer is always right. If the employee makes and error, it is on them to come up with the money or whatever is necessary to fix the mistake. I have worked in retail and have made mistakes, I realize they happen, but I always paid the difference or was reprimanded. She the proceeded to yell at me, (another no no in retail) and then became upset when I raised my voice back. The so called manager (who wouldn't even give his name) didn't want to hear anything I had to say, and wasn't even upset that his employee yelled at a customer. I would have been embarassed! He handled the situation inappropriately and treated us as if we were the bad guys. When in fact, his employee crossed many lines and rules of customer service. I had not raised my voice until the woman yelled at me. I am getting married in a week from today and am appaulled that they would treat one of their brides in this manner.

Company: Bridaltown
Country: USA

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