Capital One
Monthly Fee, Rate Increase and Credit Report Errors

Capital One did all of the following, just to my account:

1. Added a monthly membership fee after I went paperless. By the time that I realized that they had added a monthly fee, they told me it was too late to contest the fee.

2. Jacked up my interest rate after I supposedly missed payments because I was making them on or the day before their due date, but their automated online system was actually moving my payment dates past the due dates.

3. Moved my account cycle date 9 days out from my due date, meaning any payments made during that time between the due date to the cycle date was counted toward the previous month's payment—which then made me ineligible for my interest rate to be lowered when they said it would because my payment didn't count for the month. I paid a large sum on 11/18, my due date was 11/28. My next payment was 11/30. They marked me as no payment in December.

4. Gave me the $35 late fee back for the December payment, but refused to allow my interest rate to go down in June because I "missed my December payment".

5. Refused to update my credit report when they had made an error. They claim on my credit report that I went 30 days overdue, which never happened. This occurred in Feb 11, and again in Aug 11. They corrected the Aug 11 report, but kept saying they would correct the Feb 11 and never did. Of course, jacking up my credit score.

6. Of course, couldn't lower my interest rate, but raised my limit by more than double to keep me from complaining.

Company: Capital One
Country: USA
Phone: 8889557070
Site: capitalone.com

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