Chase Card Services
Bad service

We received a Low Introductory Interest Rate Offer of 5.9% to transfer balances from other Credit Cards. After making two payments Priority Club stated we missed a payment and raised our rate 28.9%. After further review we made a payment two (2) days before the billing statement date. (The billing statement runs from the 5th to the 15th of each month and I made a payment of the 3rd.) After talking with the Customer Service Rep. I was informed the we "Could Not" make early payments and that the payment we made two days early was posted to the previous months bill. (So you would think that your next months bill would be $0.00 due.) This made the next month statement late, but the worst part was they charged a "Late Fee" of $39.00 and that months bill had a $0.00 payment due.

So we received a $39.00 late fee for missing a $0.00 payment due and then increased our interest rate to 28.9%.

Company: Chase Card Services
Country: USA
State: Delaware
City: Wilmington
Site: chase.com

  <     >