Chadwicks of Boston
Accepted my return and didn't issue me a credit or exchanged items—sent it with delivery confirmation too!

I purchased a dress to wear to a wedding. It didn't look good on me, so I wanted to exchange it for alternate items. I filled out my paperwork and listed the items I would like for the exchange. I then mailed it priority mail and paid for delivery confirmation. I mailed my item on Feb. 10. USPS tracking confirmation shows that someone signed for the package on Feb. 12. That was nearly one month ago, so I decided to call and check on the status of my exchange.

The telephone number listed in the "contact us" section on their website is for a number that is not in service! I emailed the company and explained that I am waiting for the items for my exchange and asked kindly if they would please email me as to the status. Nobody will reply. I am so extremely frustrated with this whole experience! Had I known that they were going to keep my dress and not issue me the items for the exchange I would have kept the dress and saved over $10 in return postage and the $40 I had already paid for the dress. I am shocked! What are my options? I can't call them and they won't reply to emails. Do not buy from this company!

Company: Chadwicks of Boston
Country: USA
State: Connecticut
City: Milford
Address: 500 Bic Drive, Building 4
Phone: 8773303393
Site: chadwicks.com

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