Certified Watch Store
Sent wrong watch, then refused a full refund — Internet

Wrong item/false advertising — Refused a full refund — Rude customer service — Smells like a scam

My mom has been looking for a specific Fendi dual faced watch for a while now, so I was very excited to see the exact one she wanted on Amazon. Imagine my disappointment when the watch that arrived was not the one advertised nor the one that I paid for. Although it looked COMPLETELY different, I could understand how a mistake might've been made because the model numbers were one letter off.

I contacted the seller for a replacement of the watch I actually ordered or a refund.instead of communicating their apologies for making the error, I was credited a partial refund that was $80 less than what I originally paid. I emailed back asking why I was not sent the correct watch (and why this was not communicated) and then why I was only granted a partial refund.instead of an apology then, customer service emailed me back saying that they go by model numbers and not descriptions or photos, implying that I received the correct watch and was unreasonable for asking for a replacement.

Company: Certified Watch Store
Country: USA
Address: New York, NY 10036
Phone: 86673591168667359116
Site: certifiedwatchstore.com

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