Fry's Food & Drug
Employee yelled at me and insisted I take a shopping basket

On July 2 I went into my local Fry's Food & Drug to some quick shopping. I only needed to get a few items so I did not need a shopping cart or hand basket.

As I was exiting the deli/bakery into the produce on my way to the checkout one of the employees positioned as a greeter (a.K. A shoplifter stopper) started to yell at me from across the produce department asking if I needed a basket. I ignored them and they became very insistent that I take a basket.

Keep in mind they were at the main entrance on the other side of the produce department which is a good 30 to 40 feet distance in length. I was nowhere near the entrance or the employee. As the employee kept insisting and yelling for me to take a shopping basket she started to wave the basket in the air. All the customers turned towards me and eyed me as a shoplifter. I immediately checked out and told the cashier about the incident and told him to keep the V.I.P. Club card as I was never going to return.

The "greeter" in this ordeal eyed me out of a dozen customers simply because I was holding two canned items without a shopping cart or basket on my way to the checkout.

First rule of retail, NEVER treat a customer as criminal which is how I was treated.

Apparently this store only wants customers who buy enough items to fill a shopping cart. All others are eyed and treated as criminals.

I immediately contacted their corporate offices and told them of the incident and how I was treated. I have yet to here back.

Company: Fry's Food & Drug
Country: USA
State: Arizona
City: Mesa
Address: Alma School & Main St
Phone: 4808338879

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