Home Depot
Wrong Mailing Address Caused Late Mark on Credit Report

My statements kept being mailed to an address where I never lived. I changed the address a number of times with HD and USPS, and I asked them NOT to forward my mail or change my address ever unless I call and confirm. It still happened for 5 years, and I gave up. I had them send my statement via the web. I own a business and get 100's of emails a day. Either I erased an email or it went to spam, and a statement or statements were not paid. That is why I like paper statements.

All my other credit cards are sent via USPS. Only HD is web because of this issue. Needless to say, I got a 30 past due on my credit report. For 10 years this is the ONLY negative on my report, and it is keeping me from getting a business loan. I must have an immaculate report for a business loan these days. I made numerous calls to HD, went to the local post office, and made calls to postal consumer affairs at HD's request to get a letter stating the postal service made an error. The postal service says they did not forward my mail.

HD says they did not change my address. After 20 years of having an HD credit card and being a previous HD manager, I closed my account today. If this were a money issue, I would have been late on all my accounts, not just HD. This was an issue out of my control, and no one will help me fix it! HD did not even attempt to help, just denial from the beginning. I have copies of my statements where the address keeps getting changed even though I called them numerous times and requested NOT to change my address.

Company: Home Depot
Country: USA
State: Georgia
City: Atlanta
Site: homedepot.com

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