XM Radio
Signed up for month-to-month contract without permission and cannot cancel

I had the worst encounter from a company. After I ended my year of service, I complained about the poor reception. The company automatically signed me up for a Month to Month contract without my permission. After getting several "notices" and communication that my account was accruing a balance I called the company.

I couldn't cancel unless I paid them and threats of sending me to collections.

The supervisor of the representative (Eugene, ID #16193I) located in Iowa was not willing to help. He kept quoting company policy. All I asked was for them to turn off the subscription and cancel my bill.

The company is great at taking your money, but horrible at canceling! I wouldn't recommend anyone go through the trouble I had trying to cancel. XM may have got an extra $51 out of me, but they lost a customer for life.

Company: XM Radio
Country: USA
Phone: 18666357754
Site: siriusxm.com

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