Sears
Phone Disconnections and No Case Manager Callback on Elliptical Installation

After being on the phone with Sears for more than three days-I decided to contact general assembly directly. Sears disconnected my calls three times and I had to discuss my concerns with 6 different people in one day—Still-no help. I am very appalled by the customer services. Remember when Sears seemed to care. I think it is time to get give your service to other appliance and electronics stores who are trying to establish and retain a strong customer base. Where are the replies to all these Sear's customer complaints??? I was assigned a case manager-=no one assigned. A manager
suppose to call&no one has called.

Message to General Assembly:

I just wanted to contact you and inform you of the poor service I have received from your company. My first initial contact with your company was less than professional. For example, Sears scheduled installation for my elliptical machine Saturday, and the customer service representative stated "Well, we do not know if we can get a technician out there
Saturday, and we do not know why Sears keeps scheduling for us.

Company: Sears
Country: USA
Site: sears.com

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