Verizon Wireless
Lied

I ordered new cell phone service and phone with Verizon Wireless.

The salesman told me that I had a 2 week trial period and that if I returned the phone within 2 weeks I would get a full refund.

I never got more than 1 or 2 bars at my house-reception was horrible so I returned the phone.

Verizon charged me for phone usage even though there was no reception. Their point was I used the phone to which I responded "I had to use it to see if it worked". DUHHHH!

Here is their actual response:

Barry, in review of your account, I show that wireless number 776-5717 was active from 10/29 to 11/05. The charges from 10/29 to 11/05 are valid; as the device was used for the time it was active. Additional adjustments are not valid. I do apologize for any inconvenience this has caused.

I make it my personal goal to resolve all of your wireless concerns. I hope I have done that for you today by confirming the proper credits were applied to your account. We appreciate your business and thank you for choosing Verizon Wireless.

Sincerely,
Elaine
Verizon Wireless
Customer Service

Conclusion—buy —they honor their products - I had to return one of their air cards and (redacted) did not charge me for usage.

Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.

Company: Verizon Wireless
Country: USA
Phone: 8009220204
Site: verizonwireless.com

  <     >