Verizon Wireless
Money Order Payment Not Credited, Then Harassing Collection Calls

We have been Verizon Wireless customers for almost 8 years and always paid our bill on time, every time. In May they failed to acknowledge our monthly payment. I ran a tracer on the money order payment we sent through the U.S. Postal Service Accounting Service Center in St. Louis, MO. They returned a copy of the money order, both sides, which showed that Verizon did indeed receive my payment and deposited it in their J.P. Morgan Chase bank account on 5/31.

I sent a copy of the money order and a letter of explanation to the attention of the Billing Manager at their Customer Service Dept. in Elgin, IL. Several days later I received a phone call stating the receipt of the information and that they would credit my account within 3-5 business days. Despite several phone calls, Emails back and forth and a number of months gone by, they still have not credited my account.

On September 1 my wife and I cancelled our Verizon account in writing and sent a prorated monthly payment. We then opened two T-Mobile pay as you go wireless accounts. Since then, Verizon has continued harassing us by calling us 2-3 times every single week about the money that we do not owe them, which now they say is $131.00 and change.

It is truly amazing that after being loyal and responsible customers for the past 8 years who always paid our bills on time, every time, that they would treat us like this. They are truly an unethical company, habitual liars and a plague to be avoided at all costs!

Company: Verizon Wireless
Country: USA
State: Illinois
City: Elgin
Address: 777 Big Timber Road
Site: verizonwireless.com

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