Mercantila
Dishonest company-buyer beware - Merchantila Customer Service

Horrible company! Theyhave a "sister company" zoostores.com whre a Tennis Cube Ball Machine with oscillation was being advertised for $499. We ordered and paid over the phone-all phone numbers go directly to Mercantila - zoostores seems to be only a name. The rep at first stated it was an additional $100 for the oscillation feature. We disputed due the clear advertisement and that there was no option on the site to add $ or features to the ball machine. The rep went to the zoostores site we were on and saw the advertisement. She acknowledged the pricing and said she would honor the pricing and said we were being recorded for assurity. They sent the ball machine without oscillation and when I asked to listen to the recorded call they refused. The rep who did listen to the call said, "well she did say yes you were getting the oscillation but it was at the end of the call and she had already placed the order." They say we can return the machine we don't want but will have to pay shipping both ways AND a 25% restocking fee - that's over $200 for something I didn't order and don't want! This company is a joke and should be shut down. Buyer beware - I will NEVER buy from them again. I reported them to the BBB and the attorney generals office for deceptive business practices.

Company: Mercantila
Country: USA

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