Mercantila.com
Mercantila/Zoostores did not shipped product for over 6 months - Zuo Galaxy table

This is the worst experience I ever had buying furniture. Ordere table on October 3. They promissed to ship it in December. I've got a good price for it, so I decided to wait.By the end of december the table was not still shipped so i tried to contact them. I talked several times to the customer service and they promissed to escalate the case. Yet, by the end of January nobody responded and the table had not been shipped yet. After filing a complaint with BBB they replied within 2 days that they shipped it. After 3 more weeks (February already) I still did not receive the table and called them. Once again they promissed to escalate the case. But within next three weeks I haven't heard anything from them.in March i called the company that ships for them, and they told me that Zoostores actually shipped just the half of the shipment and they are waiting for them to ship another half. So once again I had to reopen the case with BBB.in the middle of March they sent me an email stating that the rest of the table will be available for shipping in June (!!!) and asked me if I would like the first party to be delivered. What? Really? What a great customer service. Sure! Why don't you deliver the base of the table without the top. It would definately help me! Even after asking for refund I had to wait for almost 3 weeks to get my money back! Worst customer service ever! Call waiting times are over 40 minutes. There is never a manager available. They are only communicating via emails, which obviously doesn't work. Buyers, beware!

Company: Mercantila.com
Country: USA

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