Wedding Day Videos
Refund for non-existent video

Booked Wedding Day Videos / Diabolo Products to film our wedding on 16th Aug. Paid a total of £805.

The videographer turned up and filmed the wedding but no edited video of the day was supplied as per the contract. Left numerous messages etc and finally had message left in Nov advising that the editor had left and they were behind in editing/providing finished video and hoped to have completed by end Dec.

Nothing arrived by end of December, so started to send letters under the Supply Of Services Act demanding action.

Finally had a response early March 09 claiming that original footage lost and would we like a refund...

Reply sent (again recorded delivery) confirming that I would accept the refund although very disappointed that the footage of our special day was lost.

Another request for the refund sent out 17th March but still no reply.

I have given this person JENNIFER SOMMERFIELD every opportunity to resolve this - I've provided 2 mobile numbers, email address etc etc but no refund forthcoming nor any contact / messages.

I am starting County Court Recovery Action on Friday 27th March 09.

I strongly advise anyone to avoid this company.

Company: Wedding Day Videos
Country: USA

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