T-mobile
Ripoff decptive trade practice misrepresented to get contract renewed St. Louis MO

My Motorola began malfunctioning this past February, regrettably less than one month after its one year warrantee expiration. Due to medical reasons, I am temporarily having financial difficulties. I researched my eligibility for a free upgrade, but all of the free upgrades are actually lower models. Unable to afford a new phone, I called T-Mobile on February 17 to cancel my service; I was no longer in contract and actually was making the prudent choice not to pay $63 per month for cellular service considering my financial situation.

The customer service representative tried to convince me to keep my service, but I was not in a position to negotiate any terms that would cost me even one dollar. He asked me to hold on, and then his supervisor appeared on the line and asked me if I were "to be made whole again at no costs, would [I] consider renewing [my] contract?" I agreed, under the conditions of his offer that I resume my previous situation at no costs at all, hidden or other, including shipping, reactivation, or anything else I was "not thinking of at the time." He would credit $35 of the $70 charge immediately and $35 in 6 months.

I received my new phone six days later. The Simms card did not retain its information; I lost all of my data. I was without service for a week, but was charged for the entire month anyway. I was hardly "whole."

But I did not complain.in addition, my previous phone had 18 ring tone downloads, all paid. I replaced 9 of them. When I was charged for the replacement ring tones on page 3 of my March 24 statement, I called to explain the offer made to me on February 17 and asked for a credit. I was astounded to be refused not only by the representative, but also by the customer service supervisor.

Company: T-mobile
Country: USA
State: Nationwide
Phone: 8009378997
Site: t-mobile.com

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