Cingular Wireless
Double termination fee charged for a second line never agreed to

I am another victim of Cingular Wireless' fraudulent scheme of collecting non-agreed upon termination fees. I ordered a phone and received it. I read the terms for that phone and signed them. A few months later, I called and ordered another phone for my spouse.

The person did not explain anything about the terms of the second line and sent me the phone within days. I never received any paperwork for this second phone, nor did I agree to another termination fee. In fact, since I was getting one bill for both lines, I assumed they were under the same contract.

When I eventually got sick of their customer service, I decided to cancel. They sent me a bill for double termination fees.

I talked to many reps and explained that I never agreed to a second termination fee and left messages to managers who never called. I paid one termination fee and I tried to talk to the managers about the second fee that I did not agree to, but they never called.

Eventually, they sent it to a collection agency. That was not enough, one of their reps was ugly enough to call me at work and call me names and making accusations that I am ripping them off!

I sent them a certified letter asking that they never call me again and to communicate only in writing. I also asked for proof that I agreed to second termination fee and threatened legal action. However, I did not get any reply.

I have no problem meeting obligations I agreed to but I cannot give money away for things I did not agree to. Please help!

Company: Cingular Wireless
Country: USA
State: Georgia
City: Atlanta
Site: cingularwireless.com

  <     >