Sears.com
Dresser Arrived Broken and Another Charge Required for Replacement

This item (6 drawer dresser) was delivered last night, 3/22/04 @ 7:30 pm.

The botto piece is broken in half, and the drawer is broken in the back.

I was told today, 3/23 that a call tag will be issued to return this item but I would have to charge this item again in order to get a replacement sent out.

I don't know what kind of business you are trying to run there but I do not have another 500.00 to charge on my credit card to get a box of particleboard again.

This is the worst service I have ever experienced.
I cannot believe that for 500.00 I have to put this item together myself.

I cannot believe that you took so long to ship this to me.

I cannot believe that you had no way of tracking where this order was from day one.

I cannot believe I have to charge another dresser to get this replaced. This was over 500.00.

Now I have to wait up to 5 days for someone to pick it up, another 10 days after that to get a credit, then I have to order it again, and wait another 4 weeks to get this via ups and anticipate this happening again. That means I would not see another dresser replacement till

June three months!

Does that make any sense to you whatsoever?

I demand complete credit for the product including the shipping and the "overweight shipping" I had to pay to ensure the product would arrive at my door undamaged.

I cannot tell you how livid I am about this.

I am a single mom. Working, going to school, no car, with a 10 yr old little girl who needs and was really looking forward to having a dresser, now that I was finally able to afford one.

I will never order anything from sears again, nor will I ever set foot in your stores again.

In an age where technology and customer service is key, you fail at every level.

Company: Sears.com
Country: USA
State: Illinois
City: Hoffman Estates
Address: 3333 Beverly Road
Phone: 8472862500

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