Verizon wireless
Additional charges on bill, late charges when their system didn't deduct on time with auto pay, Charged tax for a city I don't live in

I set up my account to be paid through "AUTO PAY" on the 28th of every month from my checking account. I always do this because I do not like to remember to pay things and so I set up everything I can to be automatically deducted from my checking account on a certain date (and that's the day after pay day)

So Verizon doesn't deduct my current charges on the 28th last month and I get busy helping a friend move from one end of CA to the other end of CA. I notice my bank account had money in it I didn't think I should have in it. But my friend has made a couple deposits so I blow it off until yesterday. Yesterday I go online to manage my account. I had a phone stolen so I stopped service on it. I just suspended service until I'm sure it's really not going to show up. Anyway, I wanted to up my allowed KB on my "MIFI" account I have with them also. I couldn't do so because I have not paid my bill. So I go and shoot them $200.00 through auto pay and think that's enough when I see they never deducted anything on the 28th and charged me a $5.00 late fee for their mistake.

So I gave them another $300.00 but set that for the 16th of August because I'd like to be home and check out all my banking/bill's first to make certain I had the $300.00 to give them. That makes sense to me. And I've always paid my bill. Verizon has never had to send me to collections ever. I was only late once in 25 years that it was my fault. I moved and was looking for work and i did find work. I paid them on time monthly when I had a phone with my job that it didn't make sense having two cell phones. I promised them x amount of money every two weeks and they got it on time.

NOW I LOOK AT MY VERIZON BILL AND IT ADDED ANOTHER $ 100.00 TO MY CURRENT BALANCE OWED. Making it $600.00. The $300.00 pending the 16th should have covered my bill. I looked at my account and besides this rip off they charge me with a "LA COUNTY" tax fee of $15.00 and I do not live in LA county. Now there is one phone that does have an 818 area code on my account but I noticed it on my number that is 805 area code.

My account holder address is clearly 'NOT L.A. County". Then I notice a fee saying "mobile telephone charge" $15.00 on my mifi account. I don't talk and text on that number. And it's not on the one number I have that is a cell phone I use as a cell phone. Verizon does have excellent customer service when you call on the phone but I don't have time to be calling them all the time with issues so simple that they shouldn't even be an issue in first place. I have had one weird thing after another happen with verizon in the last year that have cost me a fortune.

They don't have a very easy to understand bill. And they charge a month in advance too. I could see that if I was a kid just starting out with no credit history. I have been a 25 year customer with Verizon. I had their landline service before going to a cell phone. I have paid them thousands and thousands of dollars for service. They are ripping me off. And have been for years.

Company: Verizon wireless
Country: USA
State: New Mexico
City: Albuquerque
Address: 7000 Central Ave SW
Phone: 8009220204
Site: verizonwireless.com

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