Touch of Class
Rug did not match online photo, return shipping refused

I have spent a lot of money with Touch of Class home furnishings, and have never been disappointed this anything I received from them until now. I ordered a rug online, the rug I received looked nothing like the rug I received via fed ex, the shipping was free. I called Touch of Class and they said I would have to incur the cost of sending rug back, they refused to mail me a postage pasge, or rather fed ex prepaid label. They also suggested i take pictures of the rug and send to them, I do not own a cell phone or camera at this time, and refused to go to the trouble of buying one for their pictures. The online site of Touch of Class home furnishings picture and description of the rug i ordered stated it was 100 percent hand made in China, was one half. 05 thick, had vinging florals, etc. The rug i recieved looked like an indoor outdoor rug, the blossoms were gigantic, 2 to be exact, looked totally different then the picture, regardless of size of rug, looked nothing like online picture, I consequently closed my credit card, unless they send me a prepaid slip to sent back with fed, or through via postal service they will not get paid. They powers of the mind that sit in their executive offices and made the decision, that this is all in my head, and the company is right by not paying return shipping is wrong. So much for the little guy, right? Well, they will not get paid, bottom line. As much business I have done with them in the last two years, accounts for nothing, right, well. They are wrong, thinking of turning them in to the better business bureau, i even told them to pick the rug up themselves, they are in Indiana.

Company: Touch of Class
Country: USA

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