ExpressScripts
Unhappy with Customer Service

I'd the fantastic satisfaction to consult with somebody inside your customer support, additionally having a boss, and pharmacist. Nonetheless they have all been reluctant to assist me obtain the medicine that my child requirements. Our child is just a kind one diabetic on an insulin pump. Her insulin requirements have elevated and there to get a new prescription was sent for you. She'd been getting 6 vials of insulin and also the transform was upping it to 8. Whenever we obtained the order-we just obtained 5 vials which obviously isn't enough whenever we were operating on 6. We've been informed that it had been stuffed properly based on physicians directions. After talking to the physician it had been obvious that the error have been produced in her directions. She agreed to call-in a brand new prescription and find out if you can modify the aged one so that people might get the required 3 vials but all that people have spoken to get been reluctant to do this. They're happy to send more so long as they are able to cost us again to get a copay. We're a functional household wherever cash is restricted and cannot actually manage to place out more to get a mistake such as this. If this had occurred in a nearby drugstore we'd not need selected it-up till it'd been fixed out. We also believe when the software was displaying variations then your physician must have been approached to determine that which was appropriate. General simply really annoyed and disappointed with my expertise and also the method that that people spoke with could not care less. All had the perspective of get me off the telephone and become completed with this. Thus depressing to determine a business treatment more about cash then your clients who help them. If we cannot understand this exercised we are allowing you to proceed, certainly you will find additional pharmacies who'd be pleased to provide people what we require along side excellent customer support.

Company: ExpressScripts
Country: USA

  <     >