Express Scripts
Unhappy customer review

I had the great pleasure to speak with someone in your customer service, also with a supervisor, and pharmacist. However they have all been unwilling to help me get the medication that my daughter needs. My daughter is a type one diabetic on an insulin pump. Her insulin needs have increased and there for a new prescription was faxed to you. She had been receiving 6 vials of insulin and the change was upping it to 8. When we received the order we only received 5 vials which clearly is not enough when we were running out on 6. We have been told that it was filled correctly according to doctors instructions. After speaking with the doctor it was clear that a mistake had been made in her instructions. She offered to call in a new prescription and see if you could edit the old one so that we could receive the needed 3 vials but all that we have talked to have been unwilling to do so. They are very happy to send out more as long as they can charge us again for a copay. We are a working family where money is tight and can't really afford to put out more for a mistake like this. If this had happened at a local pharmacy we would not have picked it up until it had been sorted out. We also feel that if the script was showing differences then the doctor should have been contacted to see what was correct. Overall just very upset and dissatisfied with my experience and the way that all that we talked with couldn't care less. All had the attitude of get me off the phone and be done with this. So sad to see a company care more about money then the customers who support them. If we can not get this worked out we will be letting you go, surely there are other pharmacies who would be happy to give us what we need along with great customer service.

Company: Express Scripts
Country: USA

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