Dish Network
Service Cut Off Despite Rep's Promise on Payment Deadline

I was told on May 20 by a representative that I had a certain number of days to pay a certain amount on my bill. I was assured that I would not lose my service between that day and the day I was told to pay by. 7 days later I was cutoff. Spoke to 5 different reps and all of them said there was nothing they could do to help other than take a payment that I was unprepared to pay because I was going by the reps words that I spoke to on May 20th. Every one of the 5 could reiterate the words that the agent on the 20th had written which backed me up. Still nothing.

That all being said I mailed a Cert Letter to their Dispute Department then called another Cable carrier that I had previously that was just as cheap but better at customer service. They installed and then due to my being in a lousy contract at the time I knocked my Dish down to practically nothing ($15.00 a month) until the end of my contract and I am not even using them. Dish Network needs training in helping its customer and backing their words up.

Company: Dish Network
Country: USA
Site: dishnetwork.com

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