Poolsupplies.com
Filter without the parts - Sand filte

We recently ordered a pool filter from poolsupplies.com. It didn't come with the fitting that attach to the filter. I was told they would be sent out. After a few days and not receiving them, I called back, only to be told that the manager cancelled the order becasue they don't come with the filter. This manager told me that becasue we didn't order the pump also, we wouldn't get all the parts. I explained that the fittings are part of the filter, not the pump. They told me that I should have ordered all the parts I needed to begin with. I asked why the salesman didn't tell me, "By the way, this filter doesn't come with all the parts." The manager asked me how the salesman is supposed to know that. I replied, "Well, you are expecting me, the customer, to know." They are still refusing to send the fittings, so I am now stuck with a filter that doesn't have all the parts. The customer service department is a joke.instead of sending me the three fittings that are needed to use the filter, they have decided they do not want my business, which is a paltry $400 a year for them.

Company: Poolsupplies.com
Country: USA

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