Intex Pools
Warranty Fraud

I bought an 18 ft. Metal frame pool in April.By August the filter pump ground itself to dust because the impeller inside the filter pump was cheap plastic. The company then replaced the pump without me even having to return the old one. We ran the new pump for two months last year. Then we installed the pool around memorial day 2008. Before the end of June again, the filter pump ground itself up and stopped working.

I called the "Customer Service" line and was told that because we are now past one year, they would not honor the warranty on the pump. I explained that we have had the replacement pump for less than a year and was told by the manager that the warranty only applies to he purchase date and not the date the defective part was replaced.

This is obviously a manufacturer defect to make a pool filter pump impeller out of cheap plastic. However, it is not my fault that we have been bilked by this company and their shady practices. I asked to speak to a Vice President or President and was not allowed.

A replacement pump costs between $500-$1000 for a decent pump. If I had that kind of money, I never would have bought this low rent pool.

Fact is, I had no problems with the pool. The filter, while somewhat inadequate, was acceptable. All I asked was for them to honor the warranty and replace the defective pump and was told that they could not do that because people would be replacing them every year under warranty. He basically accused me and everyone else of being criminals instead of recognizing that the filter pump is a piece of garbage.

I am now going to contact the Attorney General of California and the BBB.

Company: Intex Pools
Country: USA
State: California
City: Long Beach
Address: PO Box 1440

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