Costco Food Court
Broken Tooth From Hard Churro at Food Court, Claim Refused

A few days ago I went shopping at Costco and I bought 2 pieces of churros from the food court.

One piece was fine the other was very hard to chew. It was not fresh and tasted like a left over one. However after I took the first few bites and started chewing, I heard a cracking sound and then partial of my upper front tooth was broken and fell off. I felt discomfort and couldn't eat and chew ever since because the pulp was exposed. The next day I called the Costco and report the incident, I was told to come in the fill out the report. This tooth never had problem before. I was told that I need to have immediately attention for root canal and crown. I got the phone call from the costco claim service and I was told unless I have saved the churro to show them otherwise they can't do anything. Having the receipt and my broken tooth are not important to them. I have been shopping for Costco for years. Costco make a lot of money from people but when thing happens they are not responsible and show no care no apology at all.

Company: Costco Food Court
Country: USA
State: New Jersey
City: Edison

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