AT&T Wireless
Windows Phone Update Issue Unresolved, Support Bounced Between Companies

I have a AT&T LG smart phone with Windows -7. I have called AT&T several times about an issue with the market place updates that are on my phone. When I try to update the AT&T applications that are on my phone I cannot thus it means I can not use the applications that AT&T loaded on my phone like AT&T navigator. Since I can't get the updates I can't use about 25% of the phones functions.

The saga begins since I have called AT&T about this market place/software issue I have spoken with CSR's, IT-Data support, Floor MGR's with call lengths from 15 min -132 min. I have been cold transferred to LG, told to call LG for help and conferenced called in with LG I have been told to call Microsoft to get help from their Windows-7 department. I have even went to a local corporate store and they were the most help.

Bottom line AT&T refuses to accept any coability in the issue blaming LG and Microsoft for this market place and update application issue. They have been rude, hang up on me, refused to let me speak with a MGR. I have been told 3 times they would call back but they never do.

AT&T is using customers as a commodity they don't care about correcting problems they have lost all heart and have horrible customer service I am lost in a contract now but looking to exit this sinking ship.

Company: AT&T Wireless
Country: USA
State: Texas

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