Assurance Wireless
Assurance Wireless by Virgin Mobile Application Lost?! Who has my Application?!

As I am unemployed, am receiving state assistance, and without any form of communication. I saw Assurance wireless advertise on TV, so I decided that I would apply. So, I called them, they e-mailed me an application, and the next day I faxed it off (3/23).

Well, after about a week, I called to ask what is going on, and the woman who I talked to said that there is no "order" for applications and that I should get an update within a few days. Well, here it is, 4/5, I decided to e-mail them, and was really cool. I explained my situation and why this is important for me to get service through them.

I just checked the status of my application, and it has gone from "we have received your application and it is in review" back on 3/23 to "mailing application, you should get an application within 2-5 days" to 4/5. I have given them very personal and private information, and it looks to me like they have lost my application.

So, as of right now, I have given them one more chance, and am on the verge of filing a complaint with the attorney general's office.

Company: Assurance Wireless
Country: USA
State: New Jersey
City: Parsippany
Phone: 18888984888
Site: assurancewireless.com

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