Direct TV
Never Received Bills and Charged $79 Instead of Agreed Package

I have been a customer of Directtv since November. I got the 12 package and at the end of the 12 months DirectTV charged me 21 dollars more without reminding me with a bill. I never got a bill from them ever. I had online bills until June and told them to send a bill after that and they said they would. But monthly I would have to call or at least every 2 months and say I still have NO bill.

Anyway, just like 2 mins ago, I called to see what I owed. I called and they said I owed like 230 OMG I cannot believe it. Even after I called in Nov and said I do not want the package deal that now cost $79 they still have been charging it to me! I told them I wanted the $39 package plus one box for 45. After a bunch of haggling with them they could only offer me a MONTHLY fee of $54 a month for TV.

I live in a place that doesn't have cable, on top of a mountain or in an RV so satellite is my only option. But 54 a month is high, 79 a month for TV is insane plus i was never told that or ever sent a bill in the mail. I told them i want a paper bill June. I never got a bill to see they were still charging me, and now they say to avoid disconnect I owe $150 for 2 months! OMG this is fraud at the highest level. I have called them every couple months to ask what I owe since they refuse to send paper bills.

I want a paper record of my bills I do not want to use the online since they seem to be able to go in and change the bills a lot and I have no paper record of their fraud on me. I call them I ask for a lower package that I can afford and they basically manipulate me with my current situation being that I cannot afford more than 45 by offering me 54 or NOTHING. So I agree and with no bills to show they are charging me 79 still, I then run into pay the 79 for 2 months and maybe we will lower your package - so I feel like a victim again and again with this fraudulent company with 0 option for changing to cable or antenae because of where I live.

Company: Direct TV
Country: USA
Site: directv.com

  <     >