Centennial Wireless
Inaccurate information on bill, charged for texts not sent

My husband and I started a plan because we heard the "get three months free" special. Our first two months were "free" or at least the base of $60 for the 600 anytimes minutes were.

The third bill we were charged the full price, apparently they "forgot" the deal we had signed up for. Also I had been going into the store and signing online to see how much I owed since I hadn't recieved a bill in the mail. The first two times I sort of thought it was the post office's fault, but when I went online and viewed the actual detailed bill it showed that the person who entered our address entered it wrong.

I don't know if you're familiar with the way Centennial bills, but they charge $2 per person per month for a paper bill, so for the first three bills we've been charged $12 for a paper bill we didn't even recieve.

The last and BIGGEST problem I have with Centennial is that for the second and third billing cycle we have been charged with sending international texts. I don't know anyone out of the state I live in, much less out of the country. Last month I went in to the store where I was told they couldn't help me and to call the 1-800 number.

The people I called were going to charge me but after some complaining they said they'd credit our account but if it happened again they couldn't do anything. Well of course it did happen again but I saved my texts. I haven't called them yet because I just saw my bill today but I'm sure they will try to give me the run around.

I would advise anyone thinking about coming to Centennial to think about it again because the fact that I'm already having this many problems with them after only three months has to say something.

Company: Centennial Wireless
Country: USA
State: Indiana
City: Logansport

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