Capital One
Agreed Payoff Paid but Card Never Closed and Fees Continue

I have a Capital One card I had been behind in so they call and offer me a payoff for the card for $900.00, the actual bill was for $1100.00 so I worked out a payment schedule to pay this off and close the card out, I took the name if the individuals name who was working on this with me and her ext number to cover all my bases, When these dates were set they did not co inside with my pay period so I called them back and of course to a different person than whom I had spoke with earlier to change it a couple days, I was at no time ever told that this would make the agreement null and void so I send them $900.00 to close the account, thought it was end of story,
Of course not, the card was never closed and I was changed the annual fee and of course interest!
So I call them back to be informed the card was never closed and I owed all this money, I then asked for it to be closed again,
Now we are in a midst of a battle with them and they now want $1400.00 for a card that has not been used in 2 years! I have lost money from time lost at work and I have paid for this already through an original agreement
Even the lawyers paperwork has nothing stating that if the dates were changed that it would have null and voided the original agreement and not closed the card, what they are saying it was, was to get it down to where we could use the card again, this is after 3 phone calls to close this card! We are so lost and confused and upset

Company: Capital One
Country: USA
Site: capitalone.com

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