Comcast
Failed to honor promotional offer and honor a longstanding relationship

I have been a Comcast customer for at least 11 years, paying an average of $150/month for
cable TV, phone, and internet services. If you calculate the math on that you will see that I paid roughly $18,000.00 for said services.

Our family had not been using the Comcast service the last year, due to our sub-leasing and sharing the service with our neighbors. As a result, we qualified for incentive offers when we re-signed with Comcast after moving into our new place last December. These offers included a HD flip camcorder, and a $100 Visa gift card (all designed to attract new customers.) I spoke with the Comcast regarding their offer, double-checking the qualifications and eligibility requirements.

With all of this said, 4 months later and after 8 separate phone calls regarding my promotional offer, each time being given a new reason why it hadn't yet been shipped. First it was that I had to wait
30 days as a customer before being shipped. Next, they said it would be 90 days and then it would be shipped out. The 90 day reply came after my 6th phone call to Comcast. Then after a full 120 days (and a few more), I called Comcast only to be told that I had been late on a payment (by a couple of days) and that had disqualified me from the promotional deal. This first time I had heard anything regarding any late policy disqualification.

This was their direct message, "Your contract states that you must be a customer in good standing for three months to receive the promotional offers." Further they went on to tell me that I had
agreed to this by contract, then could not furnish said contract when I requested that I see a copy of it. I was furious, to say the least. Is this the professional manner in which the great Comcast corporation conducts business with longstanding clients? I asked to speak to a manager about the situation and received the same curt message, to which I directly confronted Comcast's lack of professional conduct and integrity. It is strange that the customer is held more accountable than the company. Needless to say, I cancelled my service and will be more than willing to offer my Comcast experience with whoever asks.

A happy customer tells a few, an unhappy customer tells a multitude.

Company: Comcast
Country: USA
State: Washington
City: Gig Harbor
Site: comcast.com

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