DirecTV
Charged for Lifetime HD That Should Be Free, Lesser Package Given

I initially signed up for the Choice Xtra package, lifetime free HD, free HD-DVR and 2 additional standard boxes, a $10 off coupon and added a short time later the $100 off (additional $10 a month) for referring a friend.

I have ended up with being charged monthly for the HD that should be free and company set me up with the lesser package of Choice only. They claim that I received a "welcome letter" and if I didn't respond to that saying "that is too bad".

I expect a Welcome letter to say thank you for choosing DirecTV, not that if your company gets it wrong and I don't see it.... "That's just too bad". I was charged $21 to set up the billing directly to my Visa card and told this was mandatory to be with DirecTV. On my last call was told I didn't have a direct billing set up and there was nothing they could do, yet my credit card is being charged. My friend that I recently referred on the $100 special said she was told that a $21 charge was for mailing the receiver. Every time we talk to someone we get completely different information. Maybe that is why they mandate a Two-Year Contract. Many would cancel long before the 2 yrs., after experiencing the terrible customer service / inconsistencies and wrong charges/set-ups. I guess these big companies think that customer service isn't needed and that's why they need to lock them into a 2 yr. contract! I will say the installer was a delight. The only best part of this bad experience. Even Comcast has better customer service than Directv and that is not saying anything good for them.

Company: DirecTV
Country: USA
Site: directv.com

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