San Jose Mercury News
Ripoff

Don't let this happen to you! I had a kid come to my door in July and sell me an "introductory offer" for 8 weeks for $10 for the Merc and the San Francisco Chronicle. I signed up for it and a few weeks before it ran out, another kid came to the door and offered my husband the rest of the year for $20, but he had to give him 2 checks each for $10.

Then in Sept. I get a bill for $34 for the Chronicle. And then I get a bill for $31 for the Merc. Then the phone calls started. They pretty much told me if the receipt didn't specify the promotion, I was out of luck. Last straw was the collection notices. That was the last straw! I was sooo mad, I emailed the vp of circulation of the Merc and the Chronicle, customer service, and copied all the news stations. Wow, talk about quick turnaround!

The Chronicle contacted the collection agency and it has been resolved. I have been assured by the Customer Service Manager at the Merc and I have been told it has been taken care of. I finally stopped getting the Merc as of yesterday (1/19/04), so let's hope I don't get a bill from them!

Company: San Jose Mercury News
Country: USA
State: California
City: San Jose
Site: mercurcenter.com

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