UPS
Package not delivered two days despite out-for-delivery status

The worst part about their service is the lack of communication. Through tracking I was told my package was on a van ready to be delivered two days in a row and it never turned up. I got an email at 5:30pm saying it wasn't being delivered due to hazardous weather conditions even though I drive past their depot on my way home and all rival companies eg DHL, FedEx are delivering literally 4 doors down.

They have no option for a delivery slot so you have to take a whole day from 9-7pm off to receive the package and in my case didn't deliver two days in a row. Their customer services are poor as they know nothing more than what is on the tracking page and can't/won't contact local branches.

Will NEVER use again if I can help it.

Company: UPS
Country: USA

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