Guthy Renker - Proactiv Solutions
Ripoff! Non-disclosure of info, failure to cancel, increased price mid-transaction

12/21/03 placed order in good faith online. 1/5/04 attempted to cancel order b/c had not received products. 1/6/04 informed warehouse was closed from 12/16-1/7 for the first time and cancellation was not possible once order shipped to warehouse. Told I could return merchandise less shipping and handling charges. I told them that my order could not have been sent to the warehouse since, by their own admission, warehouse was still closed and to cancel my order and informed them I would not pay for product or shipping and handling.

1/9 guthy renker informed me my membership was cancelled and I would be charged the non-membership fee for the product (an increase of $10) when the order was shipped. I did not agree to pay any additional fees. Additionally, they were able to modify my order to their advantage (increasing the price), as well as admit they had not processed the order, but claim they have no way of cancelling it.

Company: Guthy Renker - Proactiv Solutions
Country: USA
State: Iowa
City: Des Moines
Address: PO BOX 362965
Phone: 8007300500

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