Homedics
No answer from them

I purchased from Homedics online a shiatsu massaging pillow with warmth on Nov. 29/10

On Christmas evening my spouse exposed it also it wasn't functioning okay, it had been producing great sounds and suddenly it quit. It hardly worked for under 2 units.

Throughout the following 2 business days (the 28th) I call the organization and after over 10 calls and 20 minutes waiting about the telephone about the last-call, I described my issue towards the individual about the point. She explained that within 2 times advantages will-call me to choose it up, to be able to change it.

I waited and waited and waited, plus they never named and so I visited the Business's web site and deliver them a note informing them that. (the very first week of jan).

After another week, I delivered them another concept. After another week, they finaly responded me stating that I ought to contact towards the customer relations division point. I have been attempting to do this but nobody replies, the equipment informs me that my waiting-time is 1 second (occasionally three minutes) however they simply never reply. I have been waiting over 20 units about the point and nobody reply! I have lost lots of my cellular moments awaiting nothing.

I simply attempt to contact again plus they stated that I've to wait 15 units, but when once they stated 1 moment I waited 20 and nothing... Since they're stating 15, just how long must I delay?

At this time I am unsure basically still need the massager or simply my money-back

I understand that I will simply deliver the bundle back again to the return middle but which means that I've to cover it also it might be expensive of cash that we do not wish to spend since I've the best not to purchase it (the receipt claims when my item is faulty Homedics may organize with advantages to displace it at free during thirty days of bill.)

Company: Homedics
Country: USA

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