Wilsons Leather Outlet
Customer Service

I put a jacket on hold at the store until the end of the day. It was $100. We made it back to the store at 8:10 P.M. (10 minutes after closing) and there were still people inside making their purchases though the gate/door was down. We asked an associate if we could come in and purchase the jacket which was on hold, he asked the manager, and the manager said no. Would it have taken that long to process the purchase? No. But it would have been a great customer service move. Now, we will not be returning. Yes, we were late. But, we already knew what we were going to purchase. A more positive way of responding to the customer would have improved your image in front of 3 customers: myself and my two teenage kids.

Company: Wilsons Leather Outlet
Country: USA

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