Bray and Scarff
Poor customer service

I bought a wall oven (an expensive one) from Bray and Scarff. After a few months of (infrequent) use the electronics went haywire. 3 visits from a service rep failed to solve the problem. I was forced to keep calling B&S Customer Svc to tell them the problem was unsolved. They kept requesting to send the same rep back even after he claims he swapped out everything relevant. I was told 4xs I would get a call from the Mgr. Never happened. The sign in the store says "if we can't fix it, we'll replace it". I'm holding them to that till hell freezes over. Bray & Scarff has very poor customer service. Think twice before trusting them with your business.

Company: Bray and Scarff
Country: USA
State: Maryland
City: Laurel
Site: brayandscarff.com

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