Toys R Us
Returns are frustrating

Toys R Us has a misleading return policy. My daughter received two of the same Fisher Price kids cameras for Christmas. We have a gift receipt for one of them. It was purchased from Toys R Us on the Internet. The invoice says specifically that online purchases can now be returned to stores. When we took it in to get credit so that my daughter could select another toy, we were told that Toys R Us Express does not accept Fisher Price camera returns. How frustrating for my 3 year old and what bad business practice by Toys R Us. The company should make transaction easy for customers — This means accepting a valid return with a receipt at any of the stores that has their brand. I get so tired of company policies that are not customer-friendly.

Company: Toys R Us
Country: USA

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