Comcast
Billing Insert in Tiny Font Hides New Fees

Comcast needs to be investigated for there deceptive billing practices. I just got my new bill and there in the envelope with the bill is a three page insert, all printed in a size 1 font. It shows new station listings and services with new pricing and an exceptions list for those services. All of which requires a magnifying glass to read and an advanced degree in research to figure out which special exception goes hand in hand with their new services (there are 25 special exceptions!) Then they don't even give you any notice of the changes. The changes apparently take effect as of the month of my current bill?

I have no doubt that the next bill will pose some mysterious new fee or charge on my bill which may very well be on this notice, but for the life of me I can't figure out what the heck this all means much less read it with the magnifying glass. "The notice came in the last billing cycle", will no doubt be the stock answer when I call to ask about a new fee I'm being whacked with next month. It's not a notice if you can't read it! It's just a blob of ink on paper, think about that? If the credit card companies had to stop sending notices so small no one could read or understand them, then any service provider a consumer pays for on a contract for service basis should also be held up to the same standards.

If I have to pay for a service I demand service! I shouldn't need to get my eyes checked just to be able to read a notice from someone who determines what I pay for their service. I should be able to read it clearly enough to determine if I even still want to pay for it, based on the new terms. I hate feeling like I'm being held hostage by some corporate giant who feels he's doing me a favor because he exists. I absolutely think Comcast does this deliberately to confuse and frustrate it's users.

Company: Comcast
Country: USA
State: Pennsylvania
Site: comcast.net

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