Comcast
Comcast executive review

Terrible sales practices. Decided to bundle tv/phone/internet with Comcast after salesman told me my bill would be $114/month. After problematic installation of voice services that didn't work for several days, terrible hold times and disorganized customer service responses, including being hung up on my woman particularly rude CS rep, I received my bill for one month which was $175. They also put me on paperless billing when I didn't ask for it. I got them to switch to paper again, but the thing is, the online bill and paper bill don't match. The amounts they say I owe vary between $128, $175, and $195. And when I question this as to why this is, they say, Oh, you're really paying $117.99, OR You're really paying 107.99 (2 different replies from CS agents) but they can't explain the bill clearly since there are 5 pages of surcharges, fees, taxes, rate bundle/special offer charges/discounts, varying rates.in any case it is most definitely not 114 a month. Whichever Comcast executive who is responsible for their notoriously bad customer service and billing practices should be ashamed of himself. Comcast is now a byword for nightmarish customer service and corporate greed; their bald-faced lying in sales sickens me.

Company: Comcast
Country: USA

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