Best Buy
Bestbuy.com Incredibly Frustrated at BestBuy.com

Shops, Products, Services

I ordered a tv on Black Friday (November 26). When I ordered it, I was asked by the website what day I would like to have my TV delivered. I chose December 2. I did not receive my tv that day, I did not get any email notifying me that there was any issues, nor did I receive any notice that it would be delayed. I expected perhaps it would arrive on December 3. Again nothing. I checked the order status on my account and it states "Order line status is not available."

I called Best Buy customer service on December 4 and after LITERALLY 1 hour on hold, I finally get a person who tells me that she has to reschedule the delivery to December 11 and could not explain what had happened. I asked to speak to a supervisor. "Floor Supervisor Michelle" picked up and had one of the worst attitudes I have ever seen in all my life. Not only did she yell at me, she had the audacity to tell me that I wasn't charged for my purchase. She claims that Best Buy had a hold on my money but hasn't charged me. After she didn't want to deal with me anymore, she sent me to "Customer Relations" who claimed that he had nothing to do with bestbuy.com purchases and had no idea why she sent me to him, but did say he would help me.

After approximately another hour on the phone with him, the majority of which was on hold. I told him just to schedule my tv to be delivered on December 11. Today, I check on my status and again, my order status says "Order line status is not available." I sent an e-mail to customer services but do not get any response. I decided to call customer service again and YET AGAIN, the wait time is "greater than 20 minutes." Best buy is by FAR the most frustrating company I have ever had to deal with. I have dealt with a lot of idiotic companies that would make the most happy person in the world miserable, but Best Buy is by far the worst. I would much rather pay double at a competitor than purchase something from Best Buy ever again. Beware!...


Company: Best Buy
Country: USA
Site: bestbuy.com
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