Mastercuts
"Jodi" Misleading advertising, inflated bill for shabby job!

I have long hair and it was in due for trim and colour. I went to MasterCuts and decided to trim and color. They took me fairly quickly without an appointment, and the trim was very conservative, NOT a cut. BUT - the color is advertised at 24.95 (they don't advertise cost for a trim, but Adult Cut is 15.95)

The bill showed $84.00.??? Am I not in Kansas anymore? Where's Toto? Because I'm pretty sure a tornado just took me to some salon in Hollywood or something. My hair is longer, but how did it get to THAT? With a tip, it set me back nearly $100.00, (I was too dazed from the chemical headache the ammonia smell gave me to address the issue right then) and I am not exactly rolling in the bling, otherwise I wouldn't go to a mall salon! After one wash, the color faded (!! Dripping black foam down the drain, and my "Natural Color" started to return.in laymen's terms, that means... A-hem... Grey popped right back. Not an 84.00 trim and color, that's for sure. I've contacted the store and they asked for my phone number which I provided:

Thank you for contacting MasterCuts. I apologize for your disappointing experience at our salon and thank you for taking the time to let us know. Feedback from our customers is very important to us. I would like to pass your comments on to the Regional Manager for this salon, so these issues can be addressed. Can you please reply with a phone number so that we can contact you to discuss this further? Thank you, Jodi Customer Service

But, alas, no one decided to discuss it further. I've since bought a drugstore color to fix it but not used it yet. I'm still trying to get someone to talk to me. What a ripoff!

Angel, Fort Walton Beach FL

Company: Mastercuts
Country: USA
State: Florida
City: Fort Walton Bch
Address: 300 Mary Esther Bld ste 14
Phone: 8502448444
Site: mastercuts.com

  <     >