UPS claim dept
This company will do anything in its power to get out of a claim for damaging merchandise

Shops, Products, Services

I have had trouble with UPS paying a claim since June, of an item I paid for in April. Firstly, the item was shipped in June, totally damaged, and unusable. Secondly, the shipper sent out another item, which I had delivered to my parents house since they are retired, and I knew they would be there.

They watched in amazement as the UPS driver dropped the package (which was a custom made cedar chest) onto the ground and drove away. I have since reported this driver to my local UPS, since the shipper of the item has had no other complaints of damaged items.

The shipper, which was denied a claim for the first item, signed a paper waiving rights to be reimbursed to them, and to be paid to me. This was also denied.including both chests, I have sent over 25 pictures of the damaged item, and packaging. I did so, because UPS has lied about the fact that they tried to set up an appointment time for them to come and inspect the items. This is a complete falsehood.

After months (both times) of this junk sitting in my living room and patio waiting on an inspection, they told me to send pictures, which I did. I heard nothing. As you can see it has been since April and nothing. I tried to file a complaint with the BBB, and UPS has continued their falsehoods on to them. This is a complete outrage, I've talked to a lawyer, with fees, replacement gifts to cover both chests, and the costs of the chests I'm out over $1000.00. I'm going to have to take them to small claims court because it seems this company will do anything to get out of paying for items that they damage.


Company: UPS claim dept
Country: USA
State: Virginia
City: Newport News
Address: P.O Box 1265
Site: ups.com
  <     >  

RELATED COMPLAINTS

United States Postal Service
Autria Finley USPS does everything they can to avoid paying on insurance claim after item sent was stolen by USPS worke

United Pacel Service (UPS) And Crawford & Company (UPS Insurance Company)
United Pacel Service (UPS) AND Crawford & Company (UPS Insurance Company) UPS and Crawford & Company ALWAYS Damage Claims stating IMPROPER PACKING, GA NATIONWIDE

United Parcel Service
Ripoff, denies everything refuses to communicate the business that doesnt give a dam

United Pacel Service, UPS, AND Crawford & Company, UPS Insurance Company
United Pacel Service, UPS AND Crawford & Company, UPS Insurance Company UPS / Crawford & Company ALWAYS commit Insurance FRAUD & DENY Claims stating IMPROPER PACKING

Super Transport
Damaged item shipped through their company has not paid claim slow prossessing consumer fraud ripoff

Ups
UPS Insurance Policy Deceptive

United Parcel Service
UPS/Crawford insurance fraud - Insurance claim

United Parcel Service
The business that doesn't give a damn

Usps
Terrible service

United Parcel Service
Honoring insurance claim - Insurance