Toynk Toys
Toynk.com Sent wrong item and will not replace

I purchased a Fire Luigi on ebay from Toynk Toys. They mailed me the regular Luigi. Right after opening the package I emailed them on ebay.com to tell them they sent me the wrong item.

Http://cgi. Ebay.com/ws/eBayISAPI. Dll? ViewItem&rt=nc&nma=true&item=350405251293&si=bLSKJ9iyR+5v+S5UsL+HGN7dNdM=&viewitem=&sspagename=STRK: MEWNX: IT

I got a message back saying that the ebay seller forwarded the complaint to the help@toynk.com that they don't handle it. I waited a day to get a reply from the help@toynk.com. I did not get a reply. I sent a email myself to help@toynk.com saying the same thing. They sent the wrong item and I would like a replacement. I wanted more days without a reply from them. I then filed a paypal claim for a item not described. The same day I filed the paypal claim I get an email saying here is a tracking number we are sending you a replacement. Then in this order I got emails.

Order of events:

Nov 08 - Sent them message on ebay.com for wrong item.

Nov 09 - Sent help@toynk.com email. "I ordered the Firepower Luigi and I was sent Regular Luigi. Please, correct the mistake."

November 12 7:17: 27 AM - Filed the paypal claim. Your Not as Described dispute for the payment you sent to Toynk Toys on Nov 5 (Transaction 09D92567A0339361V) is now open.

Fri, November 12 4:59: 40 PM - Well, we attempted to fix the error but apparently you filed a claim therefore I guess we will stop the shipment that we sent today.

Fri, November 12 5:30: 48 PM - This is to notify you that Order 11-306537 has been shipped from our warehouse located in the Chicago suburbs. If available, any tracking numbers will appear below: USPS - USPS First ClassUSPS - 9101969010386710437588

11/12 17:08 CST - Seller: This listing does not state Firepower in the listing.
11/12 17:08 CST - PayPal: Seller escalated this dispute to a Claim.

And then they escalated the claim to paypal.

*Note they have a 7 day refund/replacement policy so them not answering the email in a timely manner means they can enforce the bad return policy.

They lied to paypal. If you view the ebay listing the description says "Super Mario Brother PVC 5" Figure Luigi Firepower"..

Sku on their website: BAN-SM0097-C

Http://www.toynk.com/product/BAN-SM0097-C/Super-Mario-Brother-PVC-5-Figure-Luigi-Firepower.html

Item # on ebay description: BAN-SM0097-C

I just wanted a replacement sent and them to pay for the return shipping because it was their mistake not my mistake. I have over 100 transactions on ebay and over 1000 transactions with paypal and others.

Company: Toynk Toys
Country: USA
State: Illinois
City: Bensenville
Address: 430 N York Rd
Phone: 8473500108
Site: toynk.com

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