Sears
Repair/customer service issues

It started with a dishwasher I bought from them. I had them out 4-5 times while it was under warranty, for the same problem. It wouldn't stay latched closed during the wash cycle. Each time I had to take a 1/2 day off work. They would replace the latch. Sometimes i had to take another 1/2 day off if they had to order the latch. When I threatened to return it, they made some calls and found out their computer had not been updated with the new parts for it. A different latch was ordered and now it is fine. But Sears feels no responsibility for any of this. All the money I lost in pay because of their faulty records and ordering the wrong parts.

Then the fridge started having problems. About 2 weeks after the 1 year warranty. The ice maker quit working. Not too worrisome, I needed to wait to make the appt until I could take time off work. So I made it for a couple weeks later. Then about a week later, on a Monday, I took something out of the freezer and it wasn't frozen. I tried to call for an appt. They couldn't come out until Thursday I tried to argue but it was outsourced and all they would do is read the script. So I had to take off 1/2 day. And they didn't show. I went on Blue Crew and confirmed the appt. Still no show at 5:30. Back to Blue Crew. Now they deny the appt. Nothing until next Thursday. I tell them I already have one for Tuesday that I made a couple weeks ago. They say it isn't there. Thursday is all they have, next week. Now my fridge is also not working. I go back in my emails and get the confirmation # for Tuesday. They finally show on Tuesday. Have to order the part. I have now lost everything. The part comes in and another appt is made for morning. Again they don't show up. They think I am made of money that I can afford all these repairs and time off from work? I addressed this with them later and they said they don't reimburse for lost wages, no matter the cause. Anyway, I called Blue Crew and confirmed AGAIN and received a call about 2 pm telling me they were sorry but instead of being first on the list I got put last on the list. Nobody showed until 4pm. A whole day off work.

Sears has showed no compassion, nor offered any help with the whole situation. They took no responsibility for their missed appointments and what it cost me in lost wages and job security. The number of times I have ha to take off have cost me dearly in both. But they say they can not make an exception for anyone or anything.

Company: Sears
Country: USA
State: Illinois
City: Chicago
Address: 333 Beverly Rd B6-258b Hoffman Estates, IL 60179-0
Phone: 8472862500
Site: sears.com

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