Verizon FIOS
Promised $119 Monthly Fios Bill Came to $181.67

I was paying $172 a month for Comcast. My husband lost his job and we were looking for ways to save. Rec'd ads for FIOS at $89.99. Spoke to customer service, who assured me that they would "throw in" the boxes and would charge just $119. Per month including DDR service. Just got my first bill - they want $181.67, more than I was paying for Comcast. Seems they changed out my d-link wireless router and charged $139.99, which is an inflated price for a router, for their version. The installation tech never told me that this would be charged to me, or why he was doing so. The bill is full of extra charges. I can't even speak to a supervisor immediately - they say I'll get a call within 24 hours. The supervisors must be very busy talking to irate new FIOS customers. I am going back to Comcast if they don't pare down this bill. I'm also writing to every state and federal consumer bureau I can.

Company: Verizon FIOS
Country: USA

  <     >